Refund policy
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it: unused, with tags, and in its original packaging.
To start a return, please contact us at contact.rivalsgoal@gmail.com.
Important: The customer is responsible for all return shipping costs. RivalsGoal does not cover or reimburse any shipping costs associated with returns or exchanges.
If your return request is accepted, we will provide you with instructions on how and where to send your package. The customer must arrange and pay for the return shipment. Items sent back without first requesting and receiving approval for a return will not be accepted.
If you have any questions about returns, please contact us at:
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (for example, food, flowers, or plants), custom products (such as personalized items), and personal care goods (such as cosmetics).
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The customer is responsible for the shipping costs associated with returning an item for an exchange.
14-Day Right of Withdrawal in the European Union
Notwithstanding the above, if the goods are being shipped within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
The item must be in the same condition in which you received it: unused, with tags, and in its original packaging.
The customer is responsible for the cost of returning the item, unless otherwise required by applicable law.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
Return shipping costs are non-refundable.
If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at: